Last updated August 2026
The short version: a 25% deposit (minimum £20) secures your date and is non-refundable. The remaining balance is due 2 weeks before your event. Bookings need at least 14 days' notice. Full detail below.
A booking is only confirmed once we've received your deposit. The deposit is 25% of your total order, with a minimum of £20, and is non-refundable — it secures your date and equipment against other enquiries.
We require at least 14 days' notice for any booking. This gives us time to prepare, style and deliver your items properly.
The remaining balance is due 2 weeks before your event date. If your booking is made within 2 weeks of the event, full payment is required upfront instead of a deposit.
If the balance isn't received by the due date, we reserve the right to release your date and re-offer it to other customers.
If we need to cancel on our end (illness, unforeseen circumstances), you'll receive a full refund including the deposit.
Hired items (sweet carts, LED letters and numbers, arches, linens etc.) remain our property throughout. You're responsible for the equipment while it's in your care, and any loss or damage beyond normal wear and tear may be charged at replacement cost.
We'll agree collection times with you in advance — please make sure items are accessible and ready for collection at the agreed time.
Please let us know about any venue restrictions (access times, stairs, parking, height/space limits) as early as possible. If a venue can't be accessed as planned and this affects setup, we'll do our best to adapt but can't guarantee the full booking in that case.
We'll always try to match your requested colours and styling, but some items are subject to stock availability at the time of your event — we'll let you know as early as possible if a substitution is needed.
Questions about your booking or these terms — email us at contact.bespokepartydecor@gmail.com or message us on Facebook.